Please read below chat with support, does it make sense to you....?????.....image of product is below...!!!!!!
Roy: why does it show that it expires in 365 days....????
Operating System: Windows 7
License Key: (removed by me)(for posting purpose)
You are now speaking with Edward of Customer Service.
Edward: Welcome to BitDefender LiveAssistance!, Roy! Thank you for your interest in our security solution BitDefender.
Edward: Hello Roy!
Edward: How are you today?
Roy: fine, my question is posted above
Edward: Just a few moments to check the account.
Edward: If you open the software how many days of validity is it saying at the bottom Roy?
Roy: 365 days left
Edward: Those are the validity days for your license key Roy.
Roy: what are you saying, I paid $60.00 for one years useage..???????????????????
Edward: This is the price for Total Security for 3 computers Roy.
Roy: wait, wait, wait......your telling me my software package "I purchased" will
Roy: stop running in 1 year
Roy: or is this about updating
Edward: Yes Roy.
Roy: okay, you scared me there for a moment...LOL
Roy: I was thinking the software key license would expire in 1 year
Edward: Your license key will expire in one year Roy, it is valid for 365 days.
Roy: wait, I need a clarification here
Edward: Your license key will stop running in one year Roy.
Roy: are you saying the software will stop working at the end of 1 year
Roy: how can that be...??????....are you sure it is not just the updating will expire or both....???
Edward: Roy, you have purchased 1 year license key for Bitdefender, that will expire at the end of the year.
Roy: that does not make any sense at all....???????.....when you purchase any product it never expires when you buy the license...if what you are saying is true then I need to speak or chat with a higher level person, this is not correct, should I contact the main office by telephone....????
Edward: The license key has days of validity Roy, it expires when those days of validity have passed.
Roy: I can understand if it is for just updating the virus definitions but to tell me the software will stop working after 1 year makes no sense at all......????
Edward: When you have purchased the software Roy, it was saying there for how many years to purchase it.The license key that you have purchased is valid for one year.
Roy: I understand what you are saying, but does not make any sense, I am going to
Roy: copy this and send it to Coporate and get some for feedback
Edward: Roy, please look on the website you should see that Bitdefender can be purchased yearly.
Roy: if you have a few moments let me jump to another screen and look to see.....
Edward: Of course, take your time.
Roy: what I see on the screen (https://my.bitdefender.com/en_us/my/#page=main.index
) is Active "subscription" - expires in 365 day(s), that tells me then the updating of definitions will stop but not the software....
Edward: Yes Roy it updates the virus Definitions.
Roy: okay, now were getting some where, during or chat I kept getting this feeling that your telling me the software will stop working PERIOD after 1 year
Edward: But it will stop working after one year, both the updates and the virus protection.
Roy: are you absolutely, positive about this.???????????
Edward: Please check the Bitdefender website to see the prices and for how long you can purchase the software.
Roy: thats all I needed to know, I will have to contact your main office, thanks for you help
Edward: Would there be anything else that I may be able to assist you with?
Roy: no thats fine