Without actually seeing you do this and the fact that it is a brand new car, it is hard to offer advice. In my car there is a delay that seems longer sometimes than other times. I've found that if i use less effort and remember that the door actually opens itself rather than mechanical effort from squeezing the touch pad, then it opens more easily. Use the touch pad as a touch pad. This may not be your problem but worth a try. Good luck and let us know what your solution ends up being.